Who We Are
At Commence Marketing, we believe clients deserve more than being just another account.
We’re a close-knit team of designers, marketers and digital specialists who work directly with businesses of all sizes, creating tailored marketing that delivers real results. Whether it’s a one-off project or ongoing support, everything we do is built around your goals, with no contracts, no hidden surprises and straightforward advice you can trust.
Being a smaller agency is one of our biggest strengths. Without the layers, overheads or red tape of a larger agency, we’re able to stay agile, responsive and genuinely invested in every client we work with—delivering creative, cost-effective marketing backed by personal service.
Donna Crisp
Marketing & Design Director
“Loves turning ideas into eye-catching marketing. Obsessed with good typography and making sure every pixel is exactly where it should be.”
Tim Wright
Digital Marketing Director
“Websites, SEO and Google Ads are his thing. If there’s a way to get more people finding your business online, he’ll probably have already tested it.”
Donna and Tim have worked together at Commence for over 15 years and bring more than 25 years’ experience in their respective fields. Their long-standing partnership means clients benefit from a seamless blend of creative thinking and technical expertise – with Donna leading on branding, design and creative direction, and Tim specialising in websites, digital marketing and technical delivery.
Trained at York College and Newcastle College, both achieving Distinction-level qualifications in Graphic Design, Donna has spent over 25 years creating everything from branding and brochures to digital campaigns and marketing materials. Known for her attention to detail (some would say an obsession!), she combines creativity with precision to deliver designs that look great and work hard.
With qualifications in computing and web development, including a BSc in Computing, Tim has spent over 25 years helping businesses grow through digital marketing. Naturally curious and always looking for a smarter way to do things, he combines technical expertise with practical knowledge to create websites, campaigns and digital solutions that work hard behind the scenes.
Our Story
Commence Marketing was founded by Piers England in 2001 and has grown through long-term client relationships and a commitment to honest, results-driven marketing. In June 2026, Piers retired after 25 successful years, handing the agency over to Directors Donna Crisp and Tim Wright, who had worked alongside him for more than 15 years. Today, the agency continues to offer the same personal service and practical marketing expertise that clients have come to know and trust.
Supporting the Team
Kath Edmonds
Head of Client Relations
“Master of relationships, keeper of conversations and the person who always knows what’s going on.”
Vicky Howse
Accounts & Finance Support
“Keeping us on track, keeping the numbers straight and occasionally reminding us about invoices!”
A Little Help from Our Friends
Although we’re a small agency, we’re never limited by our size. We have a trusted network of specialist creatives, marketers and technical experts we can bring in when needed, giving our clients access to wider expertise and additional support, while still benefiting from the personal service and direct relationships that make Commence different.
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